Privacy Policy

Please check the Policy from time to time when you visit our website, as the Policy may be amended pursuant to changes to the applicable laws, regulations and guidelines relating to the protection of personal information

Article1.Collection and Use of Personal Information

1.1. We collect personal information to verify the identity of our customer and confirm his or her intent to use our services to provide optimal custom-designed services to the customer. We collect only the minimum information necessary to help a customer to use our services, when the customer first signs up to be a member. We may additionally collect information necessary for payment, delivery of goods and services, refund and the like, following customer’s use of our services.

1.2. We do not use the personal information for any purpose other than that set forth herein or disclose such information to any third party without the consent of the customer.

1.3. We collect and use personal information for the following purposes described below. However, we may, after notification, collect name, Facebook ID, e-mail, mobile phone number and the bank account information if it is inevitable to pursuant to applicable laws and regulations.

1.4. Other information may be collected from customers who use value-added services and customized services or enter sweepstakes. If the customer agrees to the collection of additional personal information.

1.5. In the course of your using service or transaction processing, the following information may be automatically generated and collected:

- Date and time of purchase request, records of use of service: to prevent unauthorized use and misuse

1.6. In the case of collecting personal information of a customer, the Company will collect the information with his/her consent, and will not collect information on race, origin, legal+ domicile of origin, religion, political disposition, criminal records, health condition and other information likely to infringe on the fundamental rights of customers, unless upon the consent of the relevant individual or required by law.

Article2.Provision and Sharing of Personal Information to or with a Third Party

2.1. We will use customers’ personal information only for the purposes and within the scope of use identified in the “Collection and Use of Personal Information” Section above. We will not use the personal information beyond such scope without the prior consent of the relevant individual, and as a general rule, we will not provide the information to any third party, except as set out below.

a) if the relevant individual consents, in advance, to the disclosure or provision to a third party; or

b) if required by law, or if requested by the law enforcement or competent authority pursuant to the procedures and methods of due process prescribed by applicable laws and regulations for the purpose of a criminal or other investigation.

2.2. If placement of an order or payment is made for a transaction through services provided by the Company, we may provide the other party thereto with relevant information to help such other party to carry out the transaction (including but not limited to delivery), or to facilitate communications between the parties thereto (including but not limited to consultation), but in any event only to the extent necessary.

2.3. If otherwise necessary to provide personal information to a third party, we may provide or share personal information to or with a third party upon consent from customers through due process.

Article3.Rights of Users

3.1. You may at any time access, check or correct your registered personal information at the Customer service center. If you make a request for checking or correction of it to our Privacy Officer in writing or by e-mail, we will take care of your request. Please note that ID, the name, may not be corrected. If, however, your name has been duly changed, then correction of such information may be exceptionally permissible. If correction or removal is prohibited or restricted under applicable law or regulation, fulfillment of your request may be restricted. Further, if you request correction of your personal information, the relevant personal information will not be used or provided until correction has been completed, unless provision of the information is requested pursuant to any other applicable law or regulation. As for information that was already provided to a third party, the third party will be notified of the results of correction, so that the corrected information may apply as soon as the correction process is complete.

3.2. You may at any time request to stop handling of your personal information at Customer service center; provided that in the following case, we may refuse to satisfy your request:

a) if particularly prescribed by any law or regulation, or if the handling is inevitable to perform obligations in compliance with applicable law or regulation;

b) if there is apprehension that life/body of any other person may be harmed or that the property and other interest of any other person may be unjustly infringed upon; or

3.3. You may at any time withdraw your consent to our collection, use, and provision of personal information (whether provided at the sign-up process or otherwise). The consent can be withdrawn thru’ Customer service center by phone, by email or otherwise. At your request, we will take necessary measures to handle withdrawal requests without delay; provided that, if required to keep in storage your personal information pursuant to applicable law, regulation or terms and conditions, handling of your withdrawal request may be restricted. In such case, you must disclose your ID and personally identifiable information to verify your identity. Upon withdrawal, your use of the Service may be somewhat limited or the Service in part or wholly may be unavailable to you.

Article4.Personal Information Deletion Request Provision

4.1.We arecommitted to protecting and managing your personal information with the utmost care. You have the right to request the deletion or modification of your personal information provided to us at any time, and we have an obligation to respond promptly to such requests. If you wish to request the deletion or management of your personal information, please follow the procedure outlined below.

4.2. We will, in principle, process your request for deletion or modification of personal information immediately upon receipt, and within a maximum of 30 days. During the processing period, the information in question will not be disclosed or used any further. However, if there is a legal obligation to retain the information or other significant reasons, this will be clearly explained to you, and the process will proceed with your consent. (Process of Personal Information Deletion)

Article 5.Responsibilities of Users

You have obligations to protect your own personal information, and we are in no event responsible for any issues or problems arising out of the leak of personal information caused by your own negligence (such as, transfer, lending or loss of your ID, Password, access medium, etc., leaving a PC without logging out, and the like), inherent problems in Internet (such as, vulnerability of browsers, hacking by use of such technology or method as cannot be prevented by security measures compliant with applicable laws and regulations and as controllable despite of substantial care taken by the Company to prevent the same) and the like, in each case, so long as it is not attributable to the Company.

5.1. You should keep your personal information up-to-date, and are solely responsible for any accidents arising out of your provision of inaccurate information.

5.2. If you misappropriate another’s personal information, including name, mobile phone number, e-mail etc., when signing up for a membership or entering into a transaction to purchase goods or services, you may lose your membership and be subject to criminal sanctions.

5.3. You are responsible to keep your ID, password etc. securely protected. You should not assign or lend any of them to a third party. You have obligations to cooperate with the Company’s request to change your passwords regularly for security purposes pursuant to the Policy.

Article 6.Liability on Links to Other Web Sites

We can provide you with links to another websites. However, this Policy is not applicable to such other sites’ collection of personal information.

Article 7.Technical / Managerial Safeguards to Protect Personal Information

In handling your personal information, we take the following technical/managerial safeguards to ensure your personal information secure from loss, theft, leak, falsification or destruction:

7.1. Encryption of Personal Information

Your passwords will be, after encryption, kept and managed, and only you who knows the passwords can check and modify your passwords. We set rules on the generation of passwords so as to prevent you from using your birthday, phone number, or any other numbers easily predictable.

7.2. Minimization and Training of Personal Information Managers

We limit the number of our employees who handle personal information to the minimum level necessary and impress on them the importance of protection of personal data through managerial safeguards, including but not limited to their training.

7.3. Privacy Officer

We exert our best efforts to help you use our services safely. You can report any complaint on privacy issues in relation to the use of our services, to our privacy officer or a separate department in charge of protection of personal information, and we will respond to your reports promptly and with sincerity.

Protection of Personal Information

Privacy Officer Name: Lyon Xia

Department: Marketing

Title: Director

Email: service@12cm.com.cn

Tel No.: +86 10-8089-1678

Date of Notification: Mar 15, 2024